FAQ

What is a PTAC? A PTAC (Package Terminal Air Conditioner) is a through the wall Hotel type Heating and Cooling unit. They are available in Cooling only, Cooling with electric heat and Heat Pump with electric heat.  The units are all electric and some units can be operated on 115 volts while most are 240 […]

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Sizing Guide for PTACs

Quick Select PTAC Sizing and Reference Guide      SQ. FT.   BTU Factors that affect heating and cooling include:  Room Size:  Sq. Ft. x 30 = Rough Estimate of BTU Output needed Usage:  Number of people that typically occupy the room Room Design:  The ceiling height and insulation factors Room Location:  The direction the room faces; amount of sunlight […]

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Terms & Conditions

DO NOT AGREE TO THESE POLICIES UNTIL YOU HAVE READ THEM.   PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE COMPLETING YOUR TRANSACTION ON THIS WEBSITE:   When you checkout and purchase equipment from this website, you will be given the following terms to agree to. By clicking the “AGREE” box at […]

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Privacy Policy

Information Use PTAC Central uses customer/user information for the purpose of providing customer service, including but not limited to: order placement, transaction processing, warranty claims and service, technical assistance, and for acting as liaison for customers/users with manufacturers and their respective departments, retail centers, and companies directly or indirectly involved with PTAC Central’s products. PTAC Central will […]

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Return Policy

  Always check your order, its contents, packaging, and all printed material to ensure you have received your order correctly, prior to contacting PTAC Central.   Returns/Exchanges   All returns and exchanges must be made within 30 days of purchase and require a Return Authorization Number (RA#) to be issued by PTAC Central or product(s) will be refused. To obtain […]

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Shipping & Delivery Policy

All orders are shipped via Less than Truckload for residential delivery with lift gate service as an option. Generally all equipment is shipped within 3 to 7 business days. All orders are shipped F.O.B., Columbus, OH or the originating shipping point as determined by PTAC Central. All orders are shipped fully insured as occasional damage […]

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About Us

PTAC Central is your one source for all through-the-wall Packaged Terminal Air Conditioners (PTAC) and Heat Pumps and Mini-Split A/C and Heat Pump needs.  Our experienced staff is on hand to assist you with any technical or general questions that you may have at (800) 879-0123. If you don’t find what you need or if you […]

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